SAVE THE SOUND.
1.877.296.5483
We collected the most common questions that customers ask us and summarized the answers here. If you don't find what you need, please use our contact form to give us feedback or ask your question.
If your Olive 4 is unable to automatically establish a network
connection, you should first ensure your security encryption settings
are compatible with the Olive 4/Olive 2. If your router came with a
setup utility disc, please re-run this disc to enter your router's
administrative settings and configure your security password to a
compatible mode listed below. For other routers, please refer to your
manual for instructions on how to view/edit your wireless router
security settings.
The Olive 4/Olive 2 supports the following security encryption modes:
For Apple Airport Express, Extreme or Time Capsule
For Non-Apple Brand Routers (D-Link, Linksys, Netgear)
Should you still encounter problems connecting to your network, please note answers to the following questions and contact Olive support at 1.877.296.5483.
First, please check if your other wireless devices (computer, smart
phone etc.) are able to establish an internet connection. If these other
devices are able to connect and your Olive 4/Olive 2 are still unable to
connect, the Olive 4/Olive 2 may not be getting the correct DNS address
from your router. To remedy this, you will need to retrieve your network
information and manually enter it into your Olive 4/Olive 2.
To retrieve your network information on your PC, please follow these
steps:
To retrieve your network information on a Mac, please follow these steps:
As your music collection grows and you personalize your Olive 4, it
is a good idea to make a back up to an external hard drive. Currently
Olive products are only compatible with external hard drives formatted
in FAT32.
The following list contains external drives pre-formatted in
FAT32. Please note that the hard drive you select should be equal to or
greater than the capacity of your Olive 4. (i.e. If you have a 1 TB
Olive 4, your will need at least a 1 TB external drive or larger.) To
start the back up process, from the home screen on your Olive 4, use the
following pathway: SETTINGS ---> SYSTEM SERVICES ---> BACKUP
Your Olive 4 will prompt you to connect the external drive using the USB
port on the back of your Olive 4. Once connected, the back-up will
automatically begin and a red circle will appear in the lower navigation
bar on your Olive 4 touchscreen. Please note that a back up may take
several hours. You will know that the back up has completed when the red
circle has disappeared.
If your Olive 4/Olive 2 does not respond when you use the touchscreen or navigation buttons, please do a soft reboot by holding down the Standby On/Off button for 5 seconds until the LCD screen turns white. After the system reboots, please take the following pathway from the Olive 4 main menu SETTINGS ---> SYSTEMS SERVICES ---> CALIBRATE TOUCHSCREEN. This will bring you to the touchscreen calibration. Once complete, tap the touchscreen and begin enjoying your music.
Top of pageIn the rare circumstance that your Olive 4 becomes completely
unresponsive or will not properly boot up to the home screen, you most
likely need to run a system recovery using the system recovery CD that
came with your Olive 4. Should you not be able to locate your recovery
CD, you may download the ISO disc image by clicking hereDownload: RecoveryCD.zip
Filesize: 114.9 MB.
Please note that running a full system recovery using the recovery CD
will completely erase the hard drive on your Olive 4. We strongly
recommend that you contact Olive support at 877-296-5483 before starting
a system recovery to assess if it is necessary.
To begin the system recovery, please follow these steps:
In the event that your Olive 2 becomes unresponsive or prompts you to
run a system recovery, you will need to run the system recovery via the
USB port in the back. Please download the recovery fileDownload: RescueBackup.bin
Filesize: 14.8 MB to your desktop and copy it to a USB memory stick. The USB
stick must be formatted in standard DOS format. Plug the USB stick into
the USB port of your Olive 2 and the system will begin the recovery
process.
In the event that your Olive 4 does not recognize the CD you are
loading for import to your library, please check that your Olive 4 is
connected to your network and to the internet. The Olive 4 will
automatically attempt to retrieve album artwork from the Olive online
database and requires an internet connection. (Click here for instructions on network setup.)
For album artwork that was not automatically imported, you may conduct
an internet search (i.e. Google, Yahoo, Bing or Amazon are good album
art resources) and manually upload the artwork using MaestroDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB. (See page 26 in
the User manualDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB for further
instructions.) Please note that the Olive 4 will not recognize Mp3
discs, DVDs nor will it recall album artwork from a CDR.
Your Olive 4 imports music information through both the Olive online
proprietary database and from the internal database on the Olive 4. Your
Olive 4 must have an internet connection to access the online database.
In rare cases your CD may not be in the database, thus you will need to
manually enter the associated music information through MaestroDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB. (See page 28 in
the User guideDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB for further
instructions.) Please note that the Olive 4 will not recognize Mp3
discs, DVDs nor will it recall meta-data from a CDR.
First power down your Olive 4 completely by pressing the green Standby On/Off button until the touchscreen is black. Then switch off the main power on the back on the unit. Hold down the EJECT button and flip your main power switch back on. Continue to hold the EJECT button through the boot-up procedure. The CD should eject once the Olive 4 has booted up.
Top of pageFirst make sure the file system is FAT32. If the Olive still can't see the USB-Device please re-format the usb-device using an operating system else than Windows 7 or Vista.
Top of pageThe recovery procedure when using a Windows 7 / Vista formatted FAT32 external hard drive is a little different than for use with a drive formatted by other operating systems. To begin the recovery, power the Olive OFF by flipping the switch on the back. Next, connect the USB external hard drive with the necessary recovery files on it to the USB port on the back of the Olive. Before flipping the power switch to the ON position, hold down the Select button and the Down button on the Olive's front navigation buttons. Continue holding the Select button and the Down button and power the Olive ON. The onscreen recovery prompt will automatically initiate the recovery. Be patient as the recovery can take several hours.
Top of pageAn innovative audio system with a total focus on the creating the best home music experience. With high-end components, convenient digital storage, an intuitive touchscreen interface, Digitizing Services and software updates that add new features, the Olive 4 lets you:
A networked music receiver that has everything the Olive 4 does,
except the hard-drive library and CD-drive. It has all the high-quality
audio components, music access features and full color touchscreen to
deliver the best way to enjoy all of your music sources including
internet radio.
It lets you:
WAV, FLAC, MP3 and AAC with sampling rates from 11,000 to 96,000 Hz. Note that you can only create CDs on the Olive 4 in WAV and MP3 (in different bitrates).
Top of pageYes, you'll be delighted with this additional source of music and the chance to replace your traditional radio tuners. Once you've set up the Olive 4 or Olive 2 as part of your network / internet connection, literally thousands of radio stations are available to you. The stations are sorted by genres or regions and public or information based on the Shoutcast directory. You can add new stations or bookmark your personal favorites for easy access.
Top of pageWe are headquartered in San Francisco, California with the Silicon Valley in our backyard. We sell directly to customers via the web or telephone in the U.S. We thrive on the daily interaction with and feedback of our customers and strive to offer the best products and services for their home music enjoyment.
Top of pageBeyond the US, there are select resellers of the Olive 4 and Olive 2 globally. While we've been most successful in North America and Europe, you'll find happy Olive 4 and Olive 2 customers all over the world. Click here to see our international distributors.
Top of pageWe always keep the most current versions online in the Support section. Click hereDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB to download the PDF.
To request the most current printed copy, please fill out and submit
this Contact form.
As part of our international growth strategy, we realized that it was more important to focus on our brand name, Olive, and discontinue the use of sub-brand names like Opus and Melody. Our new naming highlights the Olive brand and uses product descriptors (Hi-Fi Music Servers and Hi-Fi Players) that we feel best describe our products. Since we're all about making the enjoyment of high fidelity digital music simple, we decided that our product names should be more simple too. If you own an Opus or Melody, you never know, these may be collectors' items some day.
Top of pageIn 2007, Olive adjusted its product naming to focus on the Olive 4 for digital music storage and the Olive 2 for networked players. As such, the MUSICA line was transformed into the Opus No3 and the SYMPHONY line into Opus No3S. The high-end Olive 4 became the Opus No5 and the SONATA was transformed into the Olive 2. The objective was to reinforce the Olive mission to deliver a perfect music experience and to make it easier for customers to distinguish between the products.
Top of pageIt's our answer to the hassle of bringing all your music into one library for easy access. It takes care of the physical import of the CD audio files as well as adding and grooming the relevant tag information so that your music is well described. We send you a shipping label, you send your CDs in to us, we import your CDs into a groomed music library and send back your CDs and your preloaded Olive 4 - totally hassle-free. This way all your music is immediately available to you and ready to be rediscovered. Please click here to learn more about our Digitizing Service.
Top of pageThe best way to send your CDs to Olive is in CD cake box spindles. You can buy them here.
Top of pageThe Olive 4 is made to look great anywhere in your home and is
usually part of your stereo system. Plug it into the amplifier like any
other audio source and you're ready to go. See page 7 in our User GuideDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB for detailed
instructions. Link the Olive 4 into your home network and you can even
stream music to your whole house - up to 10 different wireless streams
in parallel or up to 20 streams when using a wired connection.
The Olive 4 reads and can import music from standard audio CDs. It can't read SACDs and DVD-Audio.
Top of pageWAV, FLAC, AAC or MP3. We suggest that you store your music in the lossless FLAC format, as it maintains the full sound quality of the original recording but requires approximately half the storage space of the original CD WAV file.
Top of pageAudio CDs and MP3 CDs.
Top of pageA lot! Refer to this chart on Olive 4 storage capacity to determine which Olive 4 is best for your music collection. In the unlikely event you need additional storage, please contact us to check on available hard disk upgrade programs.
Top of pageYes, the Olive 4 has an import folder that is visible on your home network. Simply drag & drop audio files into this folder and you'll be able to access and play them on your Olive 4. The files must be supported formats and DRM free.
Top of pageNo, this is a restriction of the iPod.
Top of pageSure, but you will need to digitize them first. Look on the web for a service to make this easier for you or find an efficient tool to do this yourself.
Top of pageThe Olive 4 offers a number of ways to access your music that you should find quite familiar. Each piece of music has tag or metadata information associated with it, such as composer, artist, title etc. This allows you to organize your music around these dedicated fields and to quickly find your music in the the following categories:
Yes, the Olive 4 was designed to be both a music library and to distribute music throughout your home. You will need a player, such as the Olive 2, to receive streams in every room in which you want music. The Olive 4 supports up to 10 streams wirelessly or 20 streams through a wired Ethernet connection.
Top of pageYour Olive 4 is a great value because, unlike most stereo components, it improves over time! Our software updates ensure that your Olive 4 offers more features and becomes even easier to use.
Top of pageClick here to see instructions on updating your Olive 4 software.
Top of pageBecause the Olive 2 is fully UPnP standards-based, it performs well in any standard home network environment and can receive music from most networked storage devices.
Top of pageThe Olive 2 is easy to set-up in any room of your home. See page 8 in our User GuideDownload: en_olive_userguide.pdf
Language: English
Filesize: 3.6 MB for detailed instructions.
Yes! When connected to your home network and the internet, the Olive 2 lets you choose from thousands of pre-set radio stations or to save new ones to your personal favorites.
Top of pageIn wireless networks, there can be interference due to the strength of your network signal and number of devices connecting. If signal reliability and sound quality are paramount to you, consider using a wired connection between your music source and the Olive 2.
Top of pagePlease make sure the device (e.g. Home Theater Receiver, DAC, Amplifier etc.) that is connected to the HDMI or digital outputs of the Olive 4HD supports playback of HD music formats (such as 24-bit/96, 88.2 or 176.4 kHz). Try to play back music in standard CD quality (16-bit/44.1 kHz) and see if the music is played back. If the music plays back your device does not support HD music.
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